Shipping Information

SHIPPING UPDATE: AS OF NOVEMBER 9TH, WE ARE SHIPPING ZONES 1-4 ON FEDEX GROUND AND ZONE 5 ON FEDEX EXPRESS AIR. WE WILL CHANGE ZONE 5 TO GROUND WHEN WE KNOW THE ORDERS WILL REMAIN SAFELY FROZEN DURING SHIPMENT DUE TO COLDER WEATHER.

 

Captain Soup meals are shipped and arrive frozen.  Meals can be kept in freezer for 1 year. Once thawed in refrigerator, meals should be refrigerated and consumed within 5 days.

Frozen Meal Shipping via FedEx Ground: (ZONES 1-3 DURING SUMMER)

FOLLOWING CHART IS AN ESTIMATE - SHIP DATE DEPENDENT ON QUANTITY OF ORDERS DURING THE WEEK.

 Summer Time shipping

FEDEX DELAYS MAY OCCUR DUE TO COVID-19. WE ARE ADDING EXTRA DRY ICE TO PROTECT PRODUCT DURING SHIPMENT. 

Severe Weather/Natural Disaster: If you live in an area that may be impacted by severe weather or other natural disaster, please make sure your area is open for deliveries, and let us know in the “notes” at checkout. Also, let us know if we need to delay your order for any reason. You may also email us (info@captainsoup.com).

**PLEASE NOTE: DURING THE SUMMER, SHIPMENTS TO ZONES 4 & 5 WILL BE SENT ON FEDEX EXPRESS AIR, WHICH IS GUARANTEED THREE DAY ARRIVAL. THIS IS TO ENSURE ORDERS WILL ARRIVE FROZEN SAFELY TO YOUR DOOR. EXPRESS SHIPMENTS WILL BE SENT OUT ON ONLY MONDAYS AND TUESDAYS TO AVOID WEEKEND DELAYS.

 

 

 

-A FedEx tracking number for your order will be sent to your email after fulfillment.

-Shipments may be delayed during holidays.

 

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LOCAL PICK UP OPTIONS

Products ordered for Pick up in Eugene, OR are made available at the Hummingbird Wholesale Storefront

150 Shelton McMurphy Blvd  

Pickup Tue-Thurs (11am-4pm)

Available for pick up of online orders ONLY.  You are not able to purchase Captain Soup Products at the Hummingbird Store front.

Jar Recipe Identification: Each jar will have a colored dot on their lid to identify each recipe.

Orange: Classic Lamb

Green: Classic Beef

Yellow: Dijon Lamb

Brown: Dijon Beef

Blue: Italian Beef

 

Local Pick up:  Shop Now 

 

If you have question please don't hesitate to Contact Us.